How do I receive a new item? Can I just exchange it:
The quickest way to receive a new item is to simply re-order it as you did on your previous order. This will place your order in the system, and your card/account will be charged. When the return is received from the original order, you will then receive a credit.
Who pays return shipping cost? Will I be credited for initial shipping costs:
If you return an item(s) that is damaged, defective or any error on our part, your initial shipping costs may be credited at our discretion. If you return an item for any other reasons, including ordering the wrong size, you will be responsible for all shipping costs including returns, original order and subsequent orders.
How do I add the "FREE" item advertised with purchase to my order?:
Any promotions or "FREE" with purchase offers you see advertised on our Store Front page will be added to your order when your order is packed for shipment. There is no need to contact us, if you order meets the requirements for a "FREE" with purchase promotion it will be included with your order.